GDPR Statement

Roses Ironmongers Ltd Privacy Statement

This Policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure. 

Roses Ironmongers Limited is committed to protecting your privacy and is a data controller for your personal information. 

Who we are? 

Roses Ironmongers Limited are a retail organisation for the sale of ironmongery, general DIY products and gardening equipment. The company is limited under guarantee (Company No 00601468).  Our registered address is 4 Estcourt Street, Devizes, Wiltshire SN10 1LH. 

How we collect information from you 

We obtain information from you to carry out our obligations arising from contracts entered by you and us for the purposes of the sales of goods. 

What type of information is collected from you? 

The personal information we collect might include your name, address, e-mail address and telephone numbers. 

We review our retention periods for personal information on a regular basis.  We are legally required to hold some types of information to fulfil our statutory obligations.  We will hold your personal information on our systems for a long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us. 

Who has access to your information? 

We will not sell or rent your information to third parties. 

We will not share your information with third parties for marketing purposes. 

Third Party Service Providers working on our behalf:  We may pass your information to third party service providers for the purposes of completing tasks or providing services to you on our behalf (for example to arrange direct delivery).  However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have contracts in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. 

When you are making payment via debit/credit card your payment is processed by a third-party payment processor who specialises in the secure processing of debit/credit card transactions.  If you have any questions regarding secure transactions, please contact us. 

Your choices 

You have a choice about whether you wish to receive information from us.  If you do not want to receive direct marketing communications from us about the products and services we provide then you can contact us to have your information removed from our database. 

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent.  We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted.  You can change your marketing preferences at any time by contacting us by email: info@rosesofdevizes.co.uk or telephone 01380 722689. 

How you can access and update your information 

The accuracy of your information is important to us.  You have the right to ask for a copy of the information Roses Ironmongers Limited hold about you (we may charge £10 for information requests) to cover our costs in providing you with details of the information we hold on you. 

Security precautions in place to protect the loss, misuse or alteration of your information. 

When you give us personal information, we take steps to ensure that it is treated securely.  Any sensitive information (such as credit or debit card details) is encrypted and protected by a third-party provider. 

Non-sensitive details (your email address etc) are transmitted normally over the Internet and this can never be guaranteed to be 100% secure.  As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us and you do so at your own risk.  Once we receive your information, we make our best effort to ensure its security on our systems. 

In summary 

• We respect your privacy whilst using your personal data.
• We will only use your personal data for the fulfilment of our contract with you for the sale of goods.
• We do not collect your personal details without your knowledge.
• We only share your personal details with third parties where it is a requirement to fulfil our contract with you.
• We ensure that all third parties are GDPR compliant for the protection of your personal data.
• We will only hold your information for as long as necessary to complete our contract with you, or if a legal requirement to do so.
• We do not use your personal data for auto decision making or profiling.
• We do not store your credit card details when you make a purchase.
• You have the right to access the personal data we hold on you at any time.
• You have the right to have your personal data rectified if it is incorrect or incomplete.
• You have the right to withdraw your permission to hold personal data at any time.
• You have the right to complain to the relevant regulatory body at any time.
• If you have purchased with us, or registered to receive promotional emails, you have the right to have your details removed from our database at any time. 

Contacting Us

Our Data Controller is our Company Secretary who can be contacted by email:  info@rosesofdevizes.co.uk

Alternatively, you can call on 01380 722689

Or write to us at: Roses Ironmongers Limited, 4 Estcourt Street, Devizes, Wiltshire SN10 1LH